Compare answering service prices from top rated companies.
No need to guess what an Answering Service Cost.
Depending on your specific needs and call volume, an answering service will cost between $25/month – $450/month. Try our free service to compare pricing and plans from the best answering service companies. Whether you’re a struggling business start-up looking to get a leg up in your industry or a more established company looking to achieve more growth, you may be wondering how you can boost your business without spending a fortune on an inbound call center. You may have heard of answering services and wonder if you could benefit from them.
Here are the Factors That Determine the Price of a Phone Answering Service:
- Average Number of Calls Answered Per Month (estimate $0.67 – $1.85/call)
- Call Transfer (a bit more pricey) or Just Take a Message (add about $0.05 per call transferred)
- Duration of Calls – driven by the amount of information collected. (avg $0.89 – $1.19 per minute)
- Will Agents Interface With Your Website (requires more training)?
- Will You Require Both Spanish and English Speaking Operators?
- Holiday Fees (usually cost about $10/holiday)
Tell us about your specific needs and get free quotes from up to six call centers. Then compare rates, review features, and decide.
Maybe you already have an in-house staff that answers your phone calls but you’re paying high wages/benefits and you’re not even getting after-hours call services. Well, there’s a more affordable and more convenient option out there: outsourced answering services. Two things will dictate how much you may pay: the plan you select (get basic call transfer and routing, with the option to add on extra services such as order processing, call dispatching, inbound sales assistance and lead capture) as well as the location and size of your company.
Here are typical services offered by answering service companies:
- 24/7 live reception
- Call transfer and routing
- Bilingual services
- After Hours Call Answering
- Solutions For Small Business
- Local voicemail services
- Message delivery to text, voicemail or fax
- Order processing / Order Entry
- Nationwide Call Centers
- Appointment Setting
You’re looking at anywhere from $32 per month for a basic plan to a few hundred per month and up – maybe even as high as $700-$1,000 for premium packages requiring high volume calls such infomercials and large marketing campaigns. Generally, you pay more for larger projects with complex scripts than you do for simple customer service or forwarding calls.
The only way to truly know the cost to you would be to get a custom quote. Complete our convenient form now and we’ll supply you with a free estimate so you can see just how affordable we really are!
An exact quote for your specific needs depends on many factors. The only way to be sure is to call a ton of different companies …Or, you can fill out our quote request form and we will send you a handful of competing quotes from companies we feel would be the best fit for your business.
A couple of other mitigating factors when determining pricing for answering services:
- Inbound (answering / order taking) or Outbound (telemarketing / schedule setting, etc) …or both?
- The type of plan: You will get the choice of a basic plan such as 24/7 reception with call transfer and routing, as well as many add-ons that can be chosen a la carte. These can include anything from order processing and call dispatching to inbound sales assistance and lead capture.
- Location and needs: How big your company needs are and where you are located will also affect the price. Large companies with complex scripts and many add-ons will pay more than a small business looking for simple answering services.
- High volume discounts: Like any business, companies with higher call volumes are offered discounts that can go as high as 25%.
In your research, you’ll find that the average cost for answering services ranges from as low as $25 per month for a basic plan to a few hundred per month and up, with some reaching up to $700-$1,000 per month. Of course, that higher end of the price spectrum would be for a large company that requires dedicated round-the-clock service as well as all the add-ons.
Consider holiday fees as well, which can also hike up the final cost to you. How you pay can also affect price, with some companies offering low up-front fees, or higher per-month fees. It all depends on your budget and comfort level when making this choice.
We can help you get started with custom competing quotes for answering services. Just click on the link below!
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